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FAQs
How do I update my credit card?
Sign into your account and visit the Settings section. Select the Service Plan tab and update your card in Payment Information.
Do download links automatically expire?
Yes, links can expire based on number of downloads or a set expiration date. Links can also be set to never expire.
How will I know when my files are downloaded?
In Link Options you can request email or text notifications when someone downloads your files. You can also require downloader information such as email, name, and company.
What if I exceed my storage limit?
Upgrade your account or delete previous files you no longer need. You can also enable Automatic Purge to delete files after a set number of days.
Can I change files I have already uploaded?
No. Once a file is associated with a download link it cannot be altered. This ensures all downloaders receive the same files. Upload again if changes are needed.
Can I customize the download page?
Yes. You can personalize or brand the download page using the Page and Widgets section of your account, or integrate an Attachmore widget directly into your website.
Are file transfers secure?
Yes. File transfer to and from Attachmore is done over an encrypted channel. You can password protect files and set links to auto-expire or auto-purge.
Is Attachmore HIPAA compliant?
Yes. By using HTTPS transfer and credentials for download, file transfer through Attachmore meets HIPAA technical safeguard requirements.
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800-975-7712 · Mon-Fri 9am to 5pm Pacific · supportmore@attachmore.com